Merchants primarily report problems with poor customer support, sudden holds and freezes, unexpected fees, billing disputes, and equipment lease problems.
The common theme appears to be that the smaller a merchant’s business is, the harder it is to get problems resolved through Elavon.
Elavon usually enforces the terms of the lease agreement even when merchants claim that they were deceived by an agent.
Elavon’s pricing and contracts terms may vary from merchant to merchant based upon processing volumes, business types and risk variables.
Specifically, the company has received a large number of complaints related to undisclosed fees and leasing terms.
Since February 2013, it appears that Elavon has ceased to include an early termination fee in its standard contract.
Elavon (elavon.com) is one of the largest merchant account providers in the United States. Elavon also has its own online payment gateway called Internet Secure and can integrate with other gateways such as
The company was formed from a merger of NOVA Information Systems and euro Conex and is part of U. For international businesses, the company offers settlement in 16 currencies and a platform that can provide authorization in 85 currencies and can convert international credit card purchases into the cardholder’s home currency in 48 different currencies.
You can read actual merchant complaints in the comment section at the end of this review.
Note: We have adjusted this company’s BBB rating according to our own standards.
Elavon also formerly charged PCI Compliance fees that varied from to per month; however, the company’s recent promises of no more “hidden fees” would seem to indicate that it has abandoned this practice. Although Elavon appears to be rebranding itself as a more transparent processor, the company continues to own and operate the equipment lease provider Ladco Leasing, which has a very poor reputation among merchants.