While the tool is very intuitive, we have included some instructions below to get you started.If you have any comments or suggestions about Live Customer Service, please feel free to send them to our Webmaster. Do not include personal information such as social security numbers, business identification numbers, and bank account numbers in your live chat conversation. You may need to disable pop-up window blocking in order to use it.
This is a one-on-one service (not a public chat room) so you can feel free to discuss your issue with our Customer Service Representatives.
Q: Is there a limit to the number of chats I can take? Long answer: English, Spanish, French, Chinese, Portuguese, Indonesian, Thai, Vietnamese (…). A: When you go offline, your live chat widget is replaced with a ticket form.
A: No, you can handle an unlimited number of live chats with any number of customers. It means that visitors can still leave you questions as tickets.
To print the transcript, simply click the "Print" button in the window.
To email the transcript to you, click the "Email" button, enter the email address that you wish to have the transcript sent to, and click the "OK" button.
If you want your app or integration to be available to them, join the Developer Program.